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Service Coordinator
2 months ago
Job Summary:
We are seeking a highly organized and detail-oriented Service Coordinator to join our team at Office Angels. As a Service Coordinator, you will play a crucial role in ensuring the smooth operation of our client's maintenance services.
Key Responsibilities:
- Pre-planned Maintenance: Plan and schedule maintenance visits for field-based engineers to ensure efficient allocation of resources.
- Customer Service: Handle customer enquiries and breakdowns over the phone, providing exceptional customer service and resolving issues in a timely manner.
- Coordination: Liaise with engineers to assist with scheduling and coordination, ensuring seamless communication and collaboration.
- Administrative Tasks: Prepare RAMs (Risk Assessment and Method Statement) for engineer's site visits, and perform various administrative tasks, including logging of information for jobs, accurate input of contact information and updates, and training course administration for engineers.
- Compliance: Ensure that all activities comply with our client's HSE policies and procedures.
Requirements:
- Experience: Proven experience in planning pre-planned maintenance/scheduling work is essential.
- Administration Skills: Strong administration skills gained within a similar industry, such as engineering, manufacturing, maintenance, or installation.
- Problem-Solving: Ability to work under pressure and meet tight deadlines, with strong problem-solving abilities and creativity to find effective solutions.
- Organizational Skills: Strong organizational and time management skills, with the ability to work independently and as part of a team.
- IT Skills: Strong IT skills, with proficiency in relevant software and systems.
What We Offer:
- Competitive Salary: A competitive salary ranging from £28,000 to £32,000 per annum, depending on experience.
- Benefits: 26 days holiday + bank holidays, annual bonus, and a dynamic and supportive work environment.
