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Guest Services Supervisor

2 months ago

London, Greater London, United Kingdom Thistle Full time

The Thistle Trafalgar Square Hotel is situated on a serene side street in the vibrant heart of London's West End.

Our 108 guest rooms at this four-star establishment have been recently updated, providing a high standard of comfort and elegance.

Additionally, the Royal Trafalgar features a ground floor dining venue that includes a terrace, allowing for delightful outdoor dining experiences in the center of London.

To proceed with your application, please review the following job description and ensure that you attach the necessary documents.


Position Overview:

Are you a leader who prioritizes your team and our guests? Do you genuinely listen to and address their needs? Can you take full ownership of the Guest Services team and utilize your expertise to guarantee that every guest enjoys an outstanding experience? If so, we would like to hear from you.

As the Guest Services Supervisor, you will showcase exceptional leadership abilities and a proven history of achieving results through your team.

Your responsibilities will encompass Reception, Guest Relations, and Night Operations, while collaborating closely with all other departments to ensure a seamless guest experience.

You will be dedicated to providing a world-class guest experience and will take the initiative in training and developing your team.

Your role will also involve driving sales, adhering to budgets, and managing challenging guest situations, all while coaching and mentoring your staff.


Qualifications:
• Previous experience in a similar role
• Outstanding interpersonal skills with the ability to communicate effectively with customers, clients, and staff at all levels
• Experience in delivering training in accordance with company standards
• Strong time management and organizational skills
• Ability to perform well under pressure
• Capability to set and achieve standards while operating to performance metrics
• Positive attitude towards learning and identifying personal training needs
• Self-motivated, capable of making decisions and adapting to sudden operational changes
• Ability to work collaboratively as part of a team

Benefits:
• Excellent development opportunities
• Discounted rates on hotel accommodations, dining, and beverages across the Clermont Hotel Group
• Interest-free season ticket loans (conditions apply)
• Access to a 24/7 Employee Assistance Program
• Pension and Healthcare Schemes
• Wagestream - access earned salary before payday
• Paid volunteering days
• Generous referral program
• Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)
• Access to discounts and cashback through a wide range of retailers and service providers via our online benefits portal
• Comprehensive Recognition program
• And many more benefits.