Customer Experience Specialist
1 week ago
Job Summary:
The Caraires Consultancy is seeking a highly skilled Customer Service professional to join our team. As a Customer Service Coordinator, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Receive and log high-volume calls from customers, providing timely and effective solutions to their queries.
- Liaise with internal stakeholders and external partners to resolve customer issues and improve overall service delivery.
- Source and negotiate solutions to resolve complex customer cases, ensuring customer satisfaction and loyalty.
- Monitor the quality of customer interactions and identify areas for improvement, implementing corrective actions as necessary.
- Support the Help Desk team in providing technical assistance and troubleshooting services.
Requirements:
- Excellent customer service skills, with a strong focus on building rapport and trust with customers.
- Ability to quickly learn and adapt to new systems and processes, with a logical approach to problem-solving and decision-making.
- Customer-focused mindset, with a proactive approach to resolving customer issues and improving service delivery.
- Superb communication skills, with the ability to articulate complex information in a clear and concise manner.
- Positive and proactive attitude, with a strong commitment to delivering exceptional customer service.
Working Environment:
The Caraires Consultancy operates a 24/7 service, with a fast-paced and dynamic work environment. As a Customer Service Coordinator, you will be working in a modern office setting, with a team of experienced professionals who share your passion for delivering exceptional customer service.
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