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Bilingual Customer Support Specialist

2 months ago

Rugby, Warwickshire, United Kingdom ROSE & YOUNG RECRUITMENT LTD Full time

Position: Bilingual Customer Support Specialist

Languages Required: Fluent in French & English

Salary Range: £25,000 - £26,000

This role offers a blend of office-based work with some flexibility after the initial probation period.

Working Hours: 8:00 AM - 4:30 PM, Monday to Friday

  • Engage in a vibrant work environment, assisting customers with inquiries regarding product availability and delivery.
  • Provide support to clients in both French and English through multiple communication channels.
  • Address queries from UK customers effectively.
  • Deliver online assistance to enhance customer satisfaction.
  • Collaborate with suppliers, warehouse personnel, and accounting teams to ensure seamless operations.
  • Resolve delivery challenges and manage sales orders efficiently.
  • Utilize software tools such as Word, Excel, and ERP systems for daily responsibilities.
  • Handle troubleshooting and provide solutions for customer inquiries.

We offer a range of attractive benefits as part of our commitment to employee satisfaction.