Customer Service Liaison
4 weeks ago
Job Summary: We are seeking a highly skilled Customer Service Liaison to join our team at ROSE & YOUNG RECRUITMENT LTD. As a German Language Specialist, you will be responsible for providing exceptional customer service to our clients, utilizing your fluency in German and excellent communication skills.
Key Responsibilities:
* Liaise with corporate clients in Germany and the UK over the telephone and via email
* Utilize your German language skills to process customer orders and resolve queries
* Work closely with Account Managers and internal departments to meet customer needs
* Produce freight forwarding and customs documentation for the shipping team
* Create quotes for existing and new business
Requirements:
* Fluent German and excellent English language skills
* Educated to A-Level or equivalent
* Strong administrative and sales administration skills
* Excellent written and verbal communication skills
* Working knowledge of Excel
* ERP systems skills advantageous
* Ability to work in a team to meet deadlines and internal KPIs
Working Hours: 8.30 am – 5.00 pm
Company Benefits: Excellent company benefits
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