Hospitality Team Member

3 weeks ago

South Chailey, East Sussex, United Kingdom Retirement Villages Group Full time
Join Our Team as a Hospitality Assistant

We are seeking a highly motivated and customer-focused individual to join our team as a Hospitality Assistant at Gradwell Retirement Village in South Chailey, Lewes.

About the Role:

As a Hospitality Assistant, you will play a vital role in ensuring that our residents receive exceptional service during meal times. Your primary responsibility will be to provide a warm and welcoming atmosphere, ensuring that every resident feels valued and cared for.

Key Responsibilities:

  • Greet Residents with a Smile: Greet residents warmly as they arrive at the dining area, making them feel welcome and at ease.
  • Assist with Seating and Menus: Assist residents with seating and provide menus, ensuring that they have everything they need to enjoy their meal.
  • Take Orders and Serve Meals: Take food and beverage orders accurately and efficiently, serving meals and beverages in a timely manner.
  • Ensure Dietary Needs are Met: Ensure that residents' dietary preferences and restrictions are accommodated, providing a personalized experience for each resident.
  • Clear Tables and Reset: Clear tables and reset them for the next service, maintaining a clean and organized dining area.
  • Provide Excellent Service: Provide friendly and attentive service to residents throughout their meal, ensuring that every interaction is positive and enjoyable.
  • Collaborate with Kitchen Staff: Collaborate with kitchen staff and other waitstaff to ensure smooth operation of the dining area, working together as a team to deliver exceptional service.
  • Handle Concerns with Care: Handle residents' concerns or special requests with professionalism and courtesy, resolving issues promptly and efficiently.
  • Maintain a Clean and Organized Environment: Maintain cleanliness and organization in the dining area, ensuring that the environment is safe and welcoming for residents.

Requirements:

  • Previous Experience: Previous experience in a hospitality setting or in a customer service role is preferred, but not essential.
  • Excellent Communication Skills: Excellent communication and interpersonal skills are essential for this role, as you will be interacting with residents and colleagues on a daily basis.
  • Ability to Multitask: Ability to multitask and work efficiently in a fast-paced environment, prioritizing tasks and managing your time effectively.
  • Strong Attention to Detail: Strong attention to detail is required, ensuring that every resident's needs are met and every interaction is positive.
  • Compassionate and Patient Demeanour: A compassionate and patient demeanour is essential for this role, as you will be working with residents who may have varying needs and requirements.
  • Knowledge of Food Safety: Knowledge of food safety and sanitation guidelines is required, ensuring that the dining area is safe and clean for residents.

Why Join Our Team?

We pride ourselves on offering excellent service and creating a warm and inviting atmosphere for our residents. As a Hospitality Assistant, you will be part of a dedicated team that is passionate about delivering exceptional service and making a positive impact on the lives of our residents.

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for career development and growth. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.

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