Helpdesk Coordinator

5 hours ago


Paisley, Renfrewshire, United Kingdom CBW Staffing Solutions Full time
Helpdesk Administrator Job Description

CBW Staffing Solutions is delighted to be working with a specialist engineering company based in Renfrewshire in the recruitment of helpdesk administrators. This is a National company with strong contracts and due to a National win of a new contract, they have several openings for helpdesk administrators.

Key Responsibilities:
  • Workload Organisation: To organise and prioritise engineer's workload, ensuring efficient use of resources.
  • Engineering Team Support: Work with engineering and Maintenance staff to ensure workload is completed and PPMs scheduled and actioned.
  • Performance Monitoring: Monitor and organise day to day performance of the engineering team, ensuring schedules and rotas are in place and communicated.
  • Spares and Parts Coordination: Coordinate spares and parts procurement and scheduling of fitting.
  • Issue Reporting: Advise appropriate Services Manager of issues affecting performance.
  • Interdepartmental Relationships: Develop & maintain key interdepartmental relationships.
  • Customer Maintenance System: Understand and operate customers Maintenance Management System.
Benefits:
  • Salary: Up to £25,000
  • Holiday Entitlement: 32 days holiday
  • Healthcare: Health care
  • Pension: Pension 4% contribution


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