Food and Beverage Service Ambassador
5 days ago
About The Rank Group
The Rank Group is a leading gaming and entertainment company, committed to delivering exceptional customer experiences across our venues. Our mission is to create a welcoming and inclusive environment where customers can relax, socialize, and enjoy a wide range of games, entertainment, and dining options.
Job Summary
We are seeking a highly motivated and customer-focused Food and Beverage Host to join our team at Grosvenor Casino Bournemouth. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service, creating a warm and inviting atmosphere, and ensuring that our customers have an unforgettable experience.
Key Responsibilities
- Provide exceptional customer service, responding to customer needs and concerns in a timely and professional manner.
- Create a warm and inviting atmosphere, ensuring that customers feel welcome and valued.
- Present menus confidently and effectively, providing recommendations and answering questions to enhance the customer experience.
- Work collaboratively with the hospitality team to ensure seamless service delivery and high customer satisfaction.
- Participate in ongoing training and development to enhance knowledge and skills, ensuring that you are equipped to deliver exceptional customer experiences.
Requirements
We are looking for a highly motivated and customer-focused individual who is passionate about delivering exceptional customer experiences. To be successful in this role, you will need:
Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.A positive and enthusiastic attitude, with a passion for delivering exceptional customer service.Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.Flexibility to work a variety of shifts, including evenings and weekends.What We Offer
In return for your hard work and dedication, we offer a competitive salary, comprehensive training and development opportunities, and a range of benefits, including:
A competitive salary and benefits package.Ongoing training and development opportunities to enhance your skills and knowledge.A range of benefits, including discounts on food and drink, access to exclusive events, and more.-
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