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Food and Beverage Service Ambassador

2 months ago

Bournemouth, Bournemouth, United Kingdom Grosvenor Casinos Full time

About Us

Grosvenor Casinos is a leading entertainment and gaming company committed to delivering exceptional customer experiences. Our venues are vibrant community hubs where people can relax, socialize, and enjoy a safe and welcoming environment.

We're dedicated to customer excellence and strive to create memorable experiences for our customers and colleagues alike. As we continue to expand and innovate, we're seeking talented individuals to join our team.

Job Summary

We're seeking a skilled Food and Beverage Host to join our team at Grosvenor Casino Bournemouth. As a key member of our hospitality team, you'll be responsible for delivering exceptional customer service, creating a warm and inviting atmosphere, and providing a first-class dining experience.

Key Responsibilities

  • Provide exceptional customer service, ensuring a warm and welcoming experience for all guests
  • Present menus confidently and effectively, promoting our food and beverage offerings
  • Work collaboratively with colleagues to create a seamless and enjoyable experience for customers
  • Maintain a high level of knowledge about our menu, promotions, and services to provide informed recommendations
  • Contribute to a positive and inclusive team culture, promoting a safe and respectful environment for all

Requirements

To succeed in this role, you'll need:

Excellent communication and interpersonal skillsA passion for delivering exceptional customer serviceAbility to work in a fast-paced environment and adapt to changing situationsKnowledge of food and beverage service standards and proceduresA positive and enthusiastic attitude, with a commitment to providing a first-class experience for our customers