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Customer Experience Representative

2 months ago

Sevenoaks, Kent, United Kingdom MAX SPIELMANN Full time
About the Role

We are seeking a highly skilled and motivated Service Delivery Specialist to join our team at MAX SPIELMANN. As a Service Delivery Specialist, you will be responsible for ensuring the smooth operation of our equipment and providing exceptional customer service.

Key Responsibilities
  • Equipment Maintenance: Perform routine maintenance and repairs on our equipment to ensure optimal performance and minimize downtime.
  • Customer Service: Provide excellent customer service to our clients, responding to their needs and resolving any issues in a timely and professional manner.
  • Inventory Management: Manage inventory levels and ensure that all necessary parts and supplies are on hand to maintain equipment.
  • Travel: Travel to various locations to perform maintenance and repairs, as well as to meet with clients and provide training.
  • Communication: Maintain open and effective communication with clients, colleagues, and management to ensure that all needs are met and expectations are exceeded.
Requirements
  • Technical Skills: Possess strong technical skills and knowledge of equipment maintenance and repair.
  • Customer Service Skills: Provide exceptional customer service and have a strong ability to communicate effectively with clients.
  • Organizational Skills: Possess strong organizational skills and be able to manage multiple tasks and priorities.
  • Travel: Be willing and able to travel to various locations as needed.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Advancement: Opportunities for career advancement and professional growth.
  • Collaborative Work Environment: A collaborative and supportive work environment.