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Library Assistant

2 months ago


London, Greater London, United Kingdom UCL Eastman Dental Institute Full time

About the Role

UCL Eastman Dental Institute is seeking a highly skilled and customer-focused individual to join our Evening and Weekend Customer Services team as a Library Assistant - Customer Service. This exciting opportunity will enable you to work directly in support of our students, staff members, and external visitors, providing an exceptional user experience throughout our library and learning spaces.

Key Responsibilities

  • Deliver excellent customer care for all library users, maintaining a conductive learning environment and answering enquiries.
  • Support the use of a wide range of library self-service and IT facilities, working collaboratively with team members to share good practices and encourage knowledge exchange.
  • Assist in maintaining a safe and welcoming environment, adhering to health and safety guidelines and protocols.
  • Provide information and guidance on library services and resources, promoting a culture of inclusivity and accessibility.

Requirements

  • 5 A*-C GCSE's or equivalent is an essential requirement for this role.
  • Exceptional communication and interpersonal skills, with proven experience in delivering high-quality services that meet and exceed customer expectations.
  • Experience of working in a busy customer-facing role, with the ability to work accurately, independently, and flexibly, sometimes under considerable pressure.

What We Offer

  • 41 Days holiday (27 days annual leave, 8 bank holiday, and 6 closure days)
  • Additional 5 days' annual leave purchase scheme
  • Defined benefit career average revalued earnings pension scheme (CARE)
  • Cycle to work scheme and season ticket loan
  • On-Site nursery
  • On-site gym
  • Enhanced maternity, paternity, and adoption pay
  • Employee assistance programme: Staff Support Service
  • Discounted medical insurance