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Service Delivery Manager

2 months ago

West Malling, Kent, United Kingdom Tiger Resourcing Group Full time

Job Title: IT Service Delivery Manager

Job Reference Number: ME107

Contract: Permanent, full-time, 35 hours per week

Location: Kings Hill-based (Kent) with hybrid working (2 days per week in the Kings Hill office with occasional travel to London)

Salary: Up to £65,296 per annum (dependent on experience)

We are seeking a highly motivated and results-driven Service Delivery Manager to join our Service Management team. As a key member of the team, you will play a fundamental role in maintaining and improving service and relationships.

Key Responsibilities:

- Manage IT Operations: Oversee the entire lifecycle of key ITIL practices, ensuring timely resolution and fulfillment in alignment with service level agreements (SLAs)

- Manage End-to-End Service Provision: Act as a point of escalation, ensuring seamless service delivery by adhering to established systems, processes, and methodologies

- Manage Service Communications: Provide regular incident & maintenance updates, as well as reports to Senior Management on all aspects of service performance

- Develop and Maintain Strong Relationships: With both customers and suppliers to ensure effective collaboration and service delivery

Requirements:

- Proven experience of managing IT services throughout the entire service lifecycle, ensuring end-to-end delivery and support

- High level of proficiency in both written and spoken communications

- Ability to perform under pressure, maintaining clarity and logical thinking in challenging situations

- Strong initiative and drive, with a proactive attitude, eagerness to learn, and a personable nature

Benefits:

- Permanent hybrid ways of working where roles allow

- Six weeks holiday plus bank holidays

- A wide range of development opportunities to support personal and professional growth

- Pension scheme with better-than-market employer contribution options

- Social impact benefit schemes