Customer Service Representative
3 days ago
We are seeking a highly skilled and experienced Customer Service / Office Administrator to join our client's existing team on a temporary to permanent basis.
Key Responsibilities:
- Handle incoming calls from diverse clients, ensuring a professional and tailored approach for each interaction.
- Record detailed and accurate messages to capture caller information, including contact, purpose of the call, and any other relevant specifics for call-back details or further action.
- Schedule and book appointments on behalf of clients, ensuring availability is checked, confirmed, and accurately documented in calendars or scheduling systems.
- Perform precise and timely data entry, recording essential information from calls, appointments, and client communications into relevant systems or databases.
- Provide a wide range of administrative duties, including document management, filing, updating records, and assisting with additional tasks to support smooth office operations.
- Manage live chat interactions by engaging with customers and clients through live chat platforms, providing prompt and informative responses, addressing queries, and escalating issues when necessary, while maintaining a friendly and professional tone.
Requirements:
- Excellent interpersonal and communication skills.
- Good telephone manner.
- Excellent customer service skills.
- Ability to deliver tasks to tight deadlines.
- Ability to complete admin tasks accurately and follow instructions.
- Confidence and ability to establish effective working relationships both internally and externally.
- Ability to work on own initiative.
- Ability to multi-task in a fast-paced high-volume environment.
- Ability to work in a pressurised environment.
Working with Us:
We are a leading recruitment agency, Elizabeth Michael Associates, and we pride ourselves on providing exceptional service to our clients and candidates. If you are a motivated and experienced Customer Service / Office Administrator looking for a new challenge, please apply today.
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