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Customer Service Representative
2 months ago
Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Elizabeth Michael Associates. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.
Key Responsibilities:
- Customer Service: Handle incoming calls from diverse clients, providing a professional and tailored approach to each interaction.
- Call Management: Record detailed and accurate messages to capture caller information, ensuring all necessary details are logged for effective follow-up.
- Scheduling and Booking: Coordinate and manage appointment bookings on behalf of clients, ensuring availability is checked, confirmed, and accurately documented in calendars or scheduling systems.
- Administrative Support: Provide a wide range of administrative duties, including document management, filing, updating records, and assisting with additional tasks to support smooth office operations.
- Live Chat Support: Engage with customers and clients through live chat platforms, providing prompt and informative responses, addressing queries, and escalating issues when necessary.
Requirements:
- Excellent Communication Skills: Good interpersonal and communication skills, with the ability to deliver tasks to tight deadlines.
- Customer Service Skills: Excellent customer service skills, with the ability to establish effective working relationships both internally and externally.
- Administrative Skills: Ability to complete admin tasks accurately and follow instructions, with a high level of attention to detail.
- Technical Skills: Proficiency in using scheduling systems and other administrative software.
Working Environment: This role requires the ability to work in a fast-paced, high-volume environment, with a high level of pressure and stress at times. The successful candidate will be able to work independently and as part of a team, with a strong focus on delivering exceptional customer service.