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Customer Service Representative
4 weeks ago
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4 weeks ago
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Customer Service Representative
4 weeks ago
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Customer Service Representative
2 months ago
Job Summary:
We are seeking a highly skilled and experienced Customer Service Representative to join our team at Elizabeth Michael Associates. As a Customer Service Representative, you will play a crucial role in ensuring the efficient handling and resolving of incoming calls.
Key Responsibilities:
- Customer Service: Handle incoming calls for diverse clients, efficiently manage and respond to inbound calls from a broad spectrum of clients, and ensure a professional and tailored approach for each interaction.
- Recording and Data Entry: Record detailed and accurate messages to capture caller information, ensuring all necessary details are logged for effective follow-up. This includes contact, purpose of the call, and any other relevant specifics for call-back details or further action.
- Scheduling and Booking: Coordinate and manage appointment bookings on behalf of clients, ensuring availability is checked, confirmed, and accurately documented in calendars or scheduling systems.
- Administrative Support: Provide a wide range of administrative duties including document management, filing, updating records, and assisting with any additional tasks required to support smooth office operations.
- Live Chat Support: Manage Live Chat Interactions by engaging with customers and clients through live chat platforms, providing prompt and informative responses, addressing queries, and escalating issues when necessary, while maintaining a friendly and professional tone.
Requirements:
- Excellent Communication Skills: Good interpersonal and communication skills, excellent telephone manner, and excellent customer service skills.
- Administrative Skills: Ability to deliver tasks to tight deadlines, ability to complete admin tasks accurately and follow instructions, and ability to work on own initiative.
- Technical Skills: Ability to multi-task in a fast-paced high-volume environment, ability to work in a pressurised environment, and touch typing skills (preferred not essential).
