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Deputy Customer Experience Manager

2 months ago

Belfast, United Kingdom Ambassador Theatre Group Full time

Deputy Customer Experience Manager

Ambassador Theatre Group is seeking a highly skilled and experienced Deputy Customer Experience Manager to join our team at The Grand Opera House in York.

About the Role

The Deputy Customer Experience Manager will support the Customer Experience Manager to lead a strong Front of House operation, ensuring that a cost-effective and customer-focused range of services are consistently provided to the highest standards.

Key Responsibilities

  • Assist in the development and implementation of customer experience strategies
  • Support the Front of House team to deliver exceptional customer service
  • Contribute to the creation of a positive and welcoming atmosphere for audiences and visiting companies
  • Collaborate with the Customer Experience Manager to identify areas for improvement and implement changes

About Us

Ambassador Theatre Group is a leading live entertainment company, proud to stand at the forefront of the industry. Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and experienced individual who is passionate about delivering exceptional customer experiences, we would love to hear from you.