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Client Care Coordinator
2 months ago
Job Summary
The Trainee Scheduler Coordinator will play a vital role in the coordination of scheduling services for Clients and Care Professionals schedules. This position requires a high level of organization, communication, and problem-solving skills to ensure seamless service delivery.
Key Responsibilities
- Answer each incoming call in a friendly, professional, and knowledgeable manner, providing exceptional customer service to Clients and Care Professionals.
- Field new client inquiries over the phone, entering information into the Home Instead software and printing out service call forms for handover to the Deputy Care Manager.
- Develop and maintain relationships with Clients and Care Professionals through regular informative and telephone QA contact, ensuring a high level of satisfaction and retention.
- Coordinate Care Professionals' schedules on a daily basis, ensuring accurate and timely scheduling.
- Coordinate and maintain monthly Client schedules in Home Instead Software, ensuring seamless service delivery.
- Identify and report to the Care Manager and Recruitment Coordinator any issues or concerns related to scheduling or service delivery.
- Take Care Professionals' hours from timesheets and enter them into Home Instead Software, ensuring accurate payroll processing.
- Enter and maintain accurate Client and Care Professionals' records in Home Instead Software, ensuring compliance with regulatory requirements.
- Process and mail initial service inquiry letters/brochures, providing a professional and welcoming first impression.
- Provide up-to-date handovers for out-of-hours cover, ensuring seamless service delivery.
- Participate in out-of-hours on-call management, providing support and assistance as needed.
Secondary Responsibilities
- Field employment inquiries from prospective Care Professionals and arrange for the application process as needed.
- Assist the Deputy Care Manager in completing Client Care Plans, ensuring a high level of quality and accuracy.
- Coordinate and maintain a complete Client Service Schedule, ensuring seamless service delivery.
- Participate in quarterly Care Professionals' meetings, providing updates and feedback on service delivery.
Requirements
This role requires a high level of organization, communication, and problem-solving skills, as well as a passion for delivering exceptional customer service. The ideal candidate will be a team player with a strong work ethic and a commitment to excellence.
Qualifications
Home Instead is an equal opportunities employer and welcomes applications from all sections of the community. This role is subject to DBS enhanced disclosure.
