Customer Service Representative

4 weeks ago


Slough, Slough, United Kingdom Page Personnel Sales Full time
About Our Client

Page Personnel Sales is proud to partner with a leading international business that specializes in scent marketing solutions. Their innovative fragrance systems enhance customer experiences, and their commitment to delivering high-quality services makes them a top player in the industry.

Job Description

We are seeking a highly skilled Aftersales Customer Services Executive to join our team. As a key member of our customer service team, you will be responsible for:

  • Providing exceptional customer service via phone, email, and live chat, ensuring timely and effective resolution of customer inquiries.
  • Maintaining accurate client records and updating our CRM system to ensure seamless communication and data management.
  • Offering product information and technical support to clients, empowering them to make informed decisions.
  • Handling customer complaints professionally, aiming for swift resolution and maintaining a positive customer experience.
  • Supporting sales efforts by identifying potential upselling opportunities, driving revenue growth and business expansion.
The Successful Applicant

We are looking for a proactive and positive individual with:

Proven experience in a customer service role, preferably in a B2B environment, with a strong track record of delivering exceptional customer experiences.Experience in telesales or commercial customer service roles, with a solid understanding of sales principles and customer relationship management.Familiarity with CRM systems and data entry, with the ability to learn and adapt to new technologies.A proactive and positive attitude towards customer care, with a passion for delivering outstanding results.

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