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Operational Team Leader
2 months ago
We are seeking a highly motivated and experienced Team Lead to join our Personal Injury Technical Claims team. As a key member of our team, you will be responsible for leading a team of experienced claims handlers to achieve exceptional quality and technical claims handling.
Key Responsibilities- Lead a team of claims handlers to achieve set objectives and drive a culture of continuous improvement.
- Accountability for team performance, including quality auditing, absence, holidays, and time management.
- Performance management of staff, including mentoring, coaching, and training and development.
- Maximise the imparting of technical knowledge to the team through mentoring and coaching.
- Effectively communicate with team members and the wider business to drive engagement and collaboration.
- Assist with ad-hoc tasks as the business needs dictate.
- Proven ability to positively influence team members through a culture of openness, trust, and respect.
- Clear, focused, and determined approach to problem-solving.
- Effective communicator at all levels of the business.
- Initiative-taking self-starter.
Acorn Insurance & Financial Services LTD is a growing business with great opportunities to build your knowledge of the financial services industry. We are a specialist insurance provider with over 40 years of experience helping people secure motor insurance across the UK.
We celebrate difference and strive to create an inclusive environment where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the best of themselves.
What We Offer- Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade and length of service.
- Additional Buy & Sell Holidays.
- Company Sick Pay Scheme.
- Company Paid Maternity & Paternity Leave.
- Generous Company Pension Scheme.
- Perk Box Online & High Street vouchers and discounts.
- Fresh fruit Deliveries twice a week.
- £250 Refer a friend bonus.
- Cycle to work scheme.
- Free eye test vouchers and a contribution towards the frames.
- Free self-development & qualifications via Magpie Learning.
- A comprehensive Mental Health support a wide network of mental health first aiders and free counselling sessions.
- Free Hot Drinks.
- Regular Employment Engagement including ongoing competitions with fantastic prizes.
- Charity fundraising events.
