Leisure Operations Team Leader
4 weeks ago
At Village Hotels, we're on a mission to create lively, modern spaces for our guests to work, eat, relax, play, and exercise. As a Leisure Operations Team Leader, you'll play a vital role in delivering exceptional member experiences and driving business growth.
About the RoleWe're seeking a natural leader with a passion for leisure and fitness to join our team. As a Leisure Operations Team Leader, you'll be responsible for managing the day-to-day operations of our leisure clubs, ensuring seamless delivery of services and exceptional member experiences.
Key Responsibilities- Lead and motivate a team of leisure operations staff to deliver exceptional member experiences
- Manage the day-to-day operations of our leisure clubs, including poolside, gym floor, and customer service areas
- Develop and implement strategies to drive business growth and improve member satisfaction
- Collaborate with the Leisure Club Manager to ensure alignment with business objectives
- Monitor and report on key performance indicators to inform business decisions
As a Leisure Operations Team Leader at Village Hotels, you'll enjoy a range of benefits, including:
- Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year
- Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast
- Friends and Family discounted stays from £49 including breakfast
- 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill
- 30% discount on and off shift in our Village Hotel Starbucks stores
- Excellent training and development opportunities, including our Rising Stars and Talent Academy programmes
- A fun, supportive, and inclusive work environment with regular team events
- Flexible working hours
- Excellent Reward and Recognition Incentive schemes
- Anniversary rewards for key milestones of service
- Electric car salary sacrifice scheme
- Have your birthday off guaranteed
- Discounted Health Cash plan and Sick pay Insurance
- A host of BIG People Days to celebrate, reward, and recognise our wonderful employees and their local communities
- Enhanced maternity and paternity benefits and pay
- Company Pension scheme
- Life Insurance
We're looking for a Leisure Operations Team Leader who:
- Owns the role and is passionate about delivering exceptional member experiences
- Has a good knowledge and experience of leisure operations
- Is attention to detail and a drive to ensure that the highest levels of member experience are consistently delivered
- Is motivational and passionate about developing others
Please note that all offers are subject to a successful DBS check in this role.
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