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Resilience Officer

2 months ago

Twickenham, United Kingdom Adecco Full time

Job Title: Resilience Officer - Parking Operations

Job Summary:

Adecco is seeking a highly skilled Resilience Officer to join our team in a Parking Operations role. As a Resilience Officer, you will provide operational assistance to all areas connected to Parking administration, including Supported Travel, Permits, Challenges, and Compliance.

Key Responsibilities:

  • Ensure that services for both Councils are dealt with on an equitable basis to deliver the standards required for each, as agreed annually by the Executives of both Councils.
  • Contribute to performance review and improvement measures on an ongoing basis, helping to ensure that a customer focus is embedded within the function and innovative and creative solutions are evaluated to securing the highest quality and value for money function.
  • Deploy to any Parking Team as directed for resilience measures.
  • Facilitate residual scanning of items received outside of the automated processing for Penalty Charge Notices.

Requirements:

  • Understanding of all Parking functions under the Head of Parking (desirable).
  • Evidence of working in changing circumstances.
  • Evidence of investigation and resolution.
  • Experience of working in accordance with internal policies.
  • Basic knowledge of and ability to use standard IT packages.
  • Flexible and adaptable with the ability to perform across a wide range of disciplines.

About Adecco:

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.