Client Relationship Manager
2 months ago
About Us
The VPS Group is a leading provider of domestic and commercial glazing and locksmith services to the insurance, home emergency, facilities management, and property services sectors. We offer 24/7 response and fulfillment services, ensuring that homes and workplaces are safe, secure, and sustainable.
The Role
As a Client Relationship Manager, you will be responsible for managing key client accounts, driving growth within these accounts, and liaising with clients to minimize issues and ensure customer satisfaction. You will also play a crucial role in maximizing margin growth across multiple locations and delivery teams.
Key Responsibilities
- Develop and maintain strong relationships with key client stakeholders, understanding their needs and objectives.
- Identify opportunities for new business growth within existing accounts and develop strategies to capitalize on these opportunities.
- Collaborate with internal teams (operations, finance, etc.) to ensure seamless delivery of services and meet contractual obligations.
- Proactively manage client expectations, addressing concerns promptly and effectively.
- Monitor account performance, identifying areas for improvement and implementing strategies to enhance profitability.
Skills and Experience
- Proven experience in client relationship management or a similar role within a service-oriented industry.
- Excellent communication, interpersonal, and presentation skills.
- Strong analytical and problem-solving abilities.
- A proactive and results-oriented approach with a commitment to exceeding client expectations.
- Experience working within a fast-paced environment and managing multiple priorities effectively.
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