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Client Relationship Manager

2 months ago

Norwich, Norfolk, United Kingdom The VPS Group Full time

Job Summary:

We are seeking a highly skilled Desktop Account Manager to join our team at The VPS Group. As a key member of our sales team, you will be responsible for managing relationships with key client accounts, driving growth in these accounts, and ensuring customer satisfaction and margin growth.

Key Responsibilities:

  • Manage relationships with key client accounts to drive growth and ensure customer satisfaction.
  • Liaise with clients to minimize issues and ensure timely delivery of services.
  • Work across functions to ensure The VPS Group delivers against its obligations under the contract.
  • Develop new business growth from client wins and customer growth.
  • Establish recognition and awareness of The VPS Group brand and propositions within your portfolio of accounts.
  • Grow established client accounts and develop new revenue streams for The VPS Group and group.
  • Establish competitor information and drivers that prevent lead conversion or additional revenue streams.

Requirements:

  • Excellent administration and organization skills for onboarding activities.
  • Good customer service and relationship management experience.
  • Good organizational skills and an ability to work as part of a fluid team.
  • Sales experience with a desire to develop a career in sales/account management.
  • Experience of working with property developers and/or large FM providers.

What We Offer:

  • Strong internal development and progression programme.
  • Hard working and great company culture.
  • Social Events and Team Building.
  • Days annual leave + Bank Holidays.
  • Medicash Plan.
  • Christmas Party.
  • Refer a friend scheme.
  • Enhanced annual leave option - Buy & Self.
  • Life Assurance.
  • Colleague recognition schemes.
  • Enhanced Family Leave.
  • Competitive salary packages.
  • Company Pension.

About Us:

The VPS Group is a leading provider of domestic and commercial glazing and locksmith services to the insurance, home emergency, facilities management, and property services. We provide 24/7 response and fulfillment services, making where you live and work safe, secure, and sustainable.