Client Engagement Manager

4 weeks ago

London, Greater London, United Kingdom JP Morgan Chase Bank, National Association Full time
Position Overview

This is an exciting opportunity for a skilled communications project leader to enhance the client journey, oversee various client communication initiatives, and propose enhancements to streamline processes for both clients and internal stakeholders.

As a Client Engagement Manager within the Marketing & Communications division at J.P. Morgan, you will take charge of the creation, management, and execution of essential client communications, including regulatory, contractual, tax-related, change management, and other ad-hoc communications for the International Private Bank across the EMEA region. This role involves coordinating and managing communication projects across diverse platforms within the EMEA area.

Success in this position requires the ability to thrive in a dynamic environment, necessitating close collaboration with various teams, including legal, compliance, and other business units.

Key Responsibilities
  • Develop, manage, and implement multiple client communication projects across the EMEA region under strict deadlines in both digital and print formats on a monthly basis.
  • Work in partnership with business and marketing teams (including Business Management, Investments, various Project Teams, Legal, Compliance & Client Service, Technology, and ITO) to interpret business needs and specific requirements for each communication initiative.
  • Maintain the EMEA communications calendar and production timeline, coordinating multiple projects to ensure they remain on track and meet tight deadlines. Brief necessary stakeholders and internal/external vendors.
  • Contribute to defining and shaping the future digital communications strategy.
  • Provide updates on all project developments and lead discussions with internal and external stakeholders, ensuring that the IPB Client Communications team and relevant parties are informed of progress and deadlines.
  • Generate monthly communications utilizing the Client Communications Application and collaborate with technology stakeholders to enhance future processes.
  • Oversee quality assurance procedures for all communications and data, approving final mailing components.
  • Collaborate with colleagues as needed during the translation process.
Required Qualifications, Skills, and Capabilities
  • Exceptional English written, editing, and proofreading abilities.
  • Relevant experience in the communications sector.
  • Experience in project/change/communications management within financial services (including private, premier, retail banking, cards, insurance, or asset management).
  • Strong understanding of industry regulations, governance, and investment principles.
  • Proven ability to manage multiple projects, meet deadlines, deliver results, and work independently.
  • Demonstrated capability to lead, influence, and align cross-functional teams while engaging with various stakeholders.
  • High level of independence, energy, and integrity, with a commitment to respecting diverse opinions and styles, and accepting accountability and responsibility; dedication to upholding the firm's high standards related to risk, compliance, and the Code of Conduct.
  • Willingness to work outside of standard business hours as required by business needs.
Preferred Qualifications, Skills, and Capabilities
  • Experience in the finance or technology sectors.
About J.P. Morgan

J.P. Morgan is a leading global financial services firm, providing strategic advice and products to prominent corporations, governments, affluent individuals, and institutional investors. Our commitment to delivering exceptional service drives our operations. We aim to build trusted, long-term partnerships to assist our clients in achieving their business goals.

We recognize that our workforce is our greatest asset, and the diverse talents they contribute to our global team are integral to our success. We are an equal opportunity employer and prioritize diversity and inclusion within our organization. We do not discriminate based on any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy, or disability, or any other basis protected by applicable law. We also provide reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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