Senior Finance Support Specialist

6 days ago

Chelmsford, Essex, United Kingdom ParentPay Group Full time
About the Role

We are seeking a highly skilled and experienced Senior Finance Support Specialist to join our team at ParentPay Group. As a key member of our Service Desk, you will be responsible for providing exceptional 2nd line support for Financial Management Systems, including FMS, SIMS Fees Billing, SIMS Finance, and Finance Next Gen.

Key Responsibilities
  • Customer Service: Provide high levels of customer service at all times, ensuring that customers receive timely and effective support.
  • Case Management: Accept inbound calls from customers, prioritize and classify cases, and ensure that incidents and cases are handled according to defined processes.
  • Communication: Keep customers informed of progress and provide regular updates on case resolution.
  • Data Protection: Ensure that data protection rules are adhered to at all times, maintaining the confidentiality and integrity of customer data.
  • Knowledge Management: Capture resolution information and feed into knowledge management systems to improve support processes.
  • Team Collaboration: Work collaboratively with other business areas and teams to achieve business goals and objectives.
Requirements
  • Accounting Knowledge: Good understanding of financial processes and accounting principles.
  • Technical Skills: Strong literacy and numeracy ability, with experience in software applications and fault diagnosis.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to work with customers and colleagues at all levels.
  • Business Awareness: Understanding of the organization's business areas, drivers, structure, priorities, and key IT services.
About ParentPay Group

ParentPay Group brings together eleven brands that drive development in EdTech. As Europe's largest EdTech provider, we help primary and secondary schools streamline their cashless payments, improve parent engagement, safely manage meals, and securely store their data. Fundamentally, we create time for learning.

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