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Client Relations Supervisor

3 months ago

Hertfordshire, United Kingdom PIE Recruitment Full time

Client Relations Supervisor - Electric Vehicle Solutions Provider

About The Organization:

This top-tier leasing firm delivers exceptional automotive solutions and services to enterprises across the UK, catering to both small and medium-sized enterprises as well as large corporations managing vehicle fleets.

With a progressive mindset and a premier product lineup, dedicated to facilitating the UK's transition to electric mobility, this client-focused organization is on an upward trajectory.

About The Role:

Remote/On-site (3 days a week) - Hertfordshire

  • Competitive salary range
  • Performance-based bonus structure
  • Generous pension contributions
  • Comprehensive benefits package

The Client Relations Supervisor role presents a remarkable chance to join a genuine industry leader that offers a clear career progression, emphasizes personal growth, and allows you to take charge of your professional journey. In addition to your base salary, you will enjoy a robust benefits package.

An exciting position has emerged to support the expansion of their client relations department.

With increasing interest in our client's offerings due to widespread recognition, the organization now requires a solid framework to address inquiries and manage general questions.

The Client Relations Supervisor will:

  • Assist in formulating a client service strategy.
  • Train personnel to meet client service standards.
  • Oversee a team of client relations representatives.
  • Address escalated inquiries from clients.
  • Engage courteously with clients via phone, email, and written correspondence.
  • Collaborate with other managers to explore potential enhancements to client service; participate in staff recruitment and evaluations.
  • Guide staff to provide exemplary client service.

Required Skills & Qualifications

Moreover, the Client Relations Supervisor will be:

  • A demonstrated leader in client service with a commitment to building team dynamics.
  • A proactive individual who is self-driven and accustomed to a dynamic work environment.
  • An effective presenter and communicator.
  • Possessing strong analytical and business acumen.
  • Exhibiting excellent written and verbal communication abilities.
  • Having outstanding interpersonal skills and a positive, enthusiastic demeanor.
  • A self-motivated individual comfortable with remote work and adept at managing their schedule.
  • Confident and articulate in all communication forms, capable of adjusting their approach to fit various situations or audiences.