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Patient Records Administrator
3 months ago
Position Overview
This role is a fixed-term opportunity designed to fulfill the operational requirements of our service.
The individual in this position will deliver a thorough and high-quality reception and telephone service.
The successful candidate will navigate a dynamic work environment that is subject to continuous changes, necessitating sound judgment and a blend of skills to address daily challenges effectively.
It is essential for the post holder to exhibit a compassionate and attentive demeanor that prioritizes client needs while maintaining composure and organization in high-pressure situations.
Key Responsibilities
Proficiency in both spoken and written Welsh is a crucial requirement for this role.
Manage patient inquiries both in person and via telephone with professionalism, efficiency, courtesy, and discretion, while recognizing the diverse needs of individuals.
Ensure that the registration information for all new and temporary patients is accurately recorded and communicated, ensuring that patients are informed about operational hours and procedures by reviewing the practice information with them.
Collaborate flexibly with other team members to guarantee that the facility is sufficiently staffed at all times.
Working with Our Organization
If you are eager to embrace a challenge, possess a desire to assist others, or are seeking a new beginning, Betsi Cadwaladr University Health Board (BCUHB) in North Wales offers a fulfilling environment. As the largest healthcare provider in Wales, we deliver a comprehensive array of primary, community, mental health, acute, and elective hospital services to a diverse population across North Wales. Join our team and receive the support you need, aligned with our Organizational Values and 'Proud to Lead' competence framework.
Experience the satisfaction of working with engaged leadership at all levels, and rest assured that we are dedicated to fostering equality and diversity, proudly welcoming applicants under the 'Disability Confident Employer' initiative.
