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Guest Services Coordinator

3 months ago

Woking, United Kingdom DoubleTree by Hilton - Woking Full time

About Us

At DoubleTree by Hilton Woking, we believe that our team members are essential to our success. We are dedicated to providing endless opportunities for career advancement, personal development, and a nurturing work atmosphere. Additionally, we offer a variety of outstanding benefits for our team members.

Position Overview

We are in search of a warm and enthusiastic Guest Services Coordinator to enhance our team.

Key Responsibilities

As a Guest Services Coordinator, your primary responsibility will be to attentively listen to our guests, foresee their needs, and ensure complete guest satisfaction.

Your main tasks will include managing the check-in and check-out processes for guests and assisting them with their inquiries throughout their stay.

Candidate Profile

We seek candidates with prior experience in a similar capacity, who are fully committed to providing outstanding customer service. A charming personality and a natural ability to create unforgettable experiences for our guests are essential. You should possess a proactive attitude and be adaptable to various guest requests and situations. A strong command of the English language and a polished appearance are also required.

Employee Benefits

  • Discounted room rates for you and your friends and family through our esteemed international travel program.
  • Financial support for healthcare through our Private Healthcare Plan.
  • Access to extensive learning and development opportunities, including numerous in-house training courses and over 1,000 programs available on our Training University.
  • Possibilities for advancement and departmental transfers within the Hilton Family on both national and international levels.
  • Incentives for front office upselling.
  • Referral bonuses for bringing friends into the organization after they have completed six months of service.
  • A recognition program to celebrate your achievements as Hero Of The Month.
  • Complimentary freshly prepared meals during your shifts.
  • Free dry-cleaning services for your uniform.

We also host numerous team-building and wellness events throughout the year.