Care Coordinator
1 week ago
Job Description
The Care Coordinator will be responsible for coordinating scheduling services for Clients and Care Professionals. This role requires strong communication and organizational skills to ensure seamless coordination of schedules.
Key Responsibilities
- Answer incoming calls in a friendly and professional manner
- Field new client inquiries and enter information into the Home Instead software
- Develop and maintain relationships with Clients and Care Professionals through regular contact
- Coordinate Care Professionals schedules on a daily basis
- Coordinate and maintain monthly Client schedules in Home Instead Software
- Identify and report any issues to the Care Manager or Recruitment Coordinator
- Process and mail initial service enquiry letters and brochures
- Provide up-to-date handovers for out-of-hours cover
- Participate in out-of-hours on-call management
Secondary Responsibilities
- Field employment inquiries from prospective Care Professionals and arrange the application process as needed
- Assist the Deputy Care Manager in completing Client Care Plans
- Coordinate and maintain a complete Client Service Schedule
- Participate in quarterly Care Professionals meetings
Requirements
The ideal candidate will have excellent communication and organizational skills, with the ability to work well under pressure. They will also have a passion for caring and a commitment to providing high-quality service to Clients and Care Professionals.
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