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Sales and Customer Service Representative

2 months ago

Wigston Magna, Leicestershire, United Kingdom Employal Full time

Job Summary

Employal is seeking a highly motivated and experienced Sales and Customer Service Representative to join our team.

About the Role

  • Handle inbound customer inquiries, providing exceptional service and support to new and existing customers.
  • Manage the sales process from start to finish, ensuring seamless customer experiences.
  • Provide product information and advice to customers, helping them make informed purchasing decisions.
  • Process customer queries, purchase orders, and quotes in a timely and efficient manner.
  • Advise customers on packages and the benefits of each package, identifying opportunities to upsell and increase revenue.
  • Liaise with multiple departments and suppliers to ensure effective communication and collaboration.
  • Negotiate the best possible prices with suppliers, driving cost savings and efficiency.
  • Handle customer complaints and concerns in a professional and courteous manner.

Requirements

  • Comfortable working in a fast-paced environment with multiple priorities and deadlines.
  • Able to identify opportunities to upsell and increase revenue.
  • Excellent customer service skills, with a focus on building strong relationships and delivering exceptional experiences.
  • Excellent written and verbal communication skills, with the ability to articulate complex information in a clear and concise manner.
  • Confident handling phone calls and customer interactions.
  • Proven sales and customer service experience, with a track record of success.

What We Offer

  • A competitive salary and bonus structure.
  • A comprehensive benefits package, including private medical insurance and a pension scheme.
  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A staff discount program, offering exclusive discounts on products and services.