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Customer Success Manager
2 months ago
We are seeking a highly skilled Customer Success Manager to join our Account Management function in Amsterdam. As a key member of our Customer Success team, you will play a crucial role in building trust and transparency between consumers and businesses around the world.
Key Responsibilities- Establish strong relationships with our Dutch-based customers to ensure their overall satisfaction with Trustpilot products.
- Develop and implement success plans to maximize the value derived from Trustpilot's products.
- Act as a trusted advisor, advocating client needs back to Trustpilot's internal support, product, engineering, and sales teams.
- Upsell Trustpilot's products and discover new revenue opportunities.
- Increase renewal rates and reduce churn.
- Map various accounts to cross-sell into other parts of their business.
- Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores.
- Successfully onboard clients and ensure they fully utilize their paid subscription.
- Fluent in Dutch and English.
- Experience managing a large portfolio of SME and Enterprise customer accounts with a focus on achieving a high renewal/retention rate.
- Consistent track record of hitting targets in similar capacity over the past few years.
- Demonstrated experience with subscription-based, renewal license models.
- Ability to build and maintain strong relationships with multiple stakeholders.
- Excellent communication and negotiation skills.
- Adept at uncovering new revenue opportunities.
- Possess a solid ability to manage tough conversations in a professional and solution-oriented manner.
- Experience with selling in a competitive environment.
- On-going career development, training, and one-to-one coaching via our in-house enablement team.
- Hybrid working model with 2/3 days on-site and the rest working from home.
- Competitive compensation package and bonus.
- 25 days annual leave.
- 2 paid volunteering days a year to spend time giving back to the causes that matter to you and your community.
- Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist.
- Full access to Headspace, a popular mindfulness app-based service designed to promote positive mental health, and a 24/7 Employee Assistance Plan.
- A friendly, fun, and small office with Nintendo switch, a popcorn machine, coffee machine, and tea with a mini ping pong table.
Trustpilot is a global leader in review management, helping consumers make informed decisions and businesses build trust and grow. We're driven by connection and our culture is built on relationships, collaboration, and respect. We're proud to be an equal opportunity workplace with diverse perspectives and ideas.
We're looking for talented individuals who share our passion for building trust and transparency. If you're ready to grow and make a meaningful impact, join us at the heart of trust.
