Customer Success Manager
1 week ago
Customer Success Manager
We're seeking a skilled Customer Success Manager to join our team at Trustpilot. As a key member of our Account Management function, you'll play a crucial role in building trust and transparency between consumers and businesses worldwide.
Your Key Responsibilities:
- Establish strong relationships with our customers to ensure their overall satisfaction with Trustpilot products.
- Deliver a premium experience for our clients by understanding their business objectives and Key Performance Indicators.
- Successfully upsell and cross-sell Trustpilot's products and discover new revenue opportunities.
- Invest in customer satisfaction to drive increased renewal rates and reduced churn.
- Convey best practice examples that drive ROI and ensure Trustpilot becomes the value-adding partner in targeted accounts.
- Successfully onboard clients and ensure they fully utilize their paid subscription.
About You:
- Fluent in Dutch, with English working proficiency.
- Proven experience in a similar commercial role.
- Experience managing a large portfolio of Mid Market and Enterprise customer accounts with a focus on achieving high renewal/retention rates.
- A consistent track record of hitting targets in similar capacity.
- Demonstrated experience with subscription-based, renewal license models.
- Ability to build and maintain strong relationships with multiple stakeholders.
- Excellent communication and negotiation skills.
- Experience selling in a competitive environment and uncovering new revenue opportunities.
- Ability to manage high-impact conversations in a professional and solution-oriented manner.
What We Offer:
- Competitive base salary, holiday allowance, lucrative commission structure, company bonus, and benefits.
- On-going career development, training, and one-to-one coaching via our in-house enablement team.
- 25 days annual leave.
- Hybrid working model with 3 days on-site and the rest working from home.
- Commuter/work from home allowance.
- 2 volunteering days a year to give back to your community.
- Access to wellness apps like Headspace, Blinkist, and LinkedIn Learning.
- A friendly, fun, and local office in Amsterdam with an international culture and social working environment.
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