Guest Experience Manager

2 days ago


Amsterdam, United Kingdom COREcruitment Full time
Job Title: Guest Experience Manager - Themed AttractionLocation: Amsterdam, NetherlandsSalary: €4,000 gross per monthAn exciting opportunity has opened for an Operations Manager at a well-known themed attraction. This role centers on delivering exceptional guest experiences while leading a high-performing team. We are seeking a charismatic, engaging individual with a strong empathy for both team members and guests. A passion for themed entertainment and an appreciation for humor in brand storytelling are key.Key Responsibilities* Inspire and motivate the team, fostering an atmosphere where everyone feels valued and empowered to deliver top-quality experiences. Lead by example, especially on high-volume days, and handle commercial roles within the attraction as needed.* Prioritize guest satisfaction by implementing training on guest engagement, safety, and efficiency, ensuring seamless operations.* Work closely with the General Manager to set up schedules that meet both seasonal needs and budgetary guidelines.* Act as Duty Manager to open and close the attraction as required.* Monitor and improve daily revenue-per-customer and other KPIs to drive both guest satisfaction and revenue.* Oversee the hiring process for the commercial team and assist in recruiting actors as necessary, ensuring a strong alignment with the brand.* Draft and implement Risk Assessments, Health & Safety protocols, and training plans to maintain a safe, compliant, and enjoyable attraction environment.Qualifications* Fluency in Dutch and English Required* Previous experience in managing diverse operational teams, preferably in an entertainment or hospitality setting.* Proven ability to organize staffing that aligns with business demands while adhering to budget requirements.* Ability to make on-the-spot decisions that positively impact daily operations.* An effective team player with a collaborative mindset, inspiring the same within the team.* Experience with drafting and implementing risk, health, and safety protocols and training plans.* Flexibility and energy to excel in a fast-paced environment.Job Title: Guest Experience Manager - Themed AttractionLocation: Amsterdam, NetherlandsSalary: €4,000 gross per month Job Tenure: Permanent

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