Store Manager

2 days ago

Telford, Telford and Wrekin, United Kingdom Moss Full time
About Us

Moss is a leading menswear brand with a rich history of over 170 years. We are committed to providing high-quality clothing and exceptional customer service. Our vision is to be admired for our craft, experience, and sustainability.

Job Description

We are seeking an experienced Store Manager to join our team. As a Store Manager, you will be responsible for leading all aspects of store performance, including customer service, sales, and operational efficiency. You will be an ambassador for the Moss brand, an expert in product, systems, and processes, and will possess an entrepreneurial approach and an impressive record of business development and excellent people skills.

Key Responsibilities
  • Accountable for the store performance, you will showcase an outstanding in-store customer experience by putting the customer at the forefront of all you do, embedding the Moss Essential Steps of Service as the standard, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
  • You will exhibit excellent floor presence, always leading by example, overseeing a high level of service & operational delivery within a positive and upbeat store environment.
  • You will drive high productivity by creating and role-modelling an environment where the team strives to achieve and exceed one transaction per hour.
  • Lead and develop the team through regular, documented coaching and feedback, focusing on personal development and KPI achievement, to cultivate a high-performance culture.
  • You will have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience, delivering operational best practice.
  • You will continually maintain and participate in an environment of management review: discussing, analysing, agreeing, and implementing plans for all commercial & operational initiatives.
  • You will follow all People processes that support the colleague lifecycle from recruitment, onboarding, training, employee relations, and absence management in collaboration with People Team, developing your Deputy Manager.
  • You will be a key player within the Area and actively supports the Area Manager.
  • You will oversee key seasonal cycles to align process with market demands, ensuring operational responsiveness and continuity.
  • You will ensure the management of deliveries and stock handling in a timely manner, adhering to all stock control procedures to minimise stock loss and out of stocks.
  • You will deliver and maintain the highest possible level of Visual Merchandising standards, both sartorial & commercial, you recognise this as integral to the Customer experience.
What You'll Need to Succeed
  • Experienced in retail operations and customer service, knowledgeable in global fashion trends and inclusive tailoring.
  • Knowledge in data analytics, leveraging sales and performance insights to drive store success, improve customer experiences, and support continuous excellence.
  • Experienced in creating diverse and brand-aligned visual displays.
  • Understanding of retail business growth strategies.
About You
  • Reflects the aesthetic of Moss through personal style and presentation.
  • Committed to continuous self-improvement, efficient time management, multi-tasking, and resilience in adapting to challenges.
  • Possesses high emotional intelligence that fosters inspiration and guidance, alongside strong communication and relationship-building skills.
  • Consistently embodies Moss's core values and behavioural competencies in daily responsibilities and interactions.
Rewards & Benefits
  • Employee Discount: 70% discount across all our stores.
  • Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
  • Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
  • Season Ticket Loan: Financial support for commuting.
  • Cycle to Work Scheme: Encouraging eco-friendly travel.
  • Discounted Gym Membership with PureGym: Promoting physical health and fitness.
  • Life Insurance: Providing peace of mind for colleagues.
  • Ongoing Development: Tailored to suit your career ambitions from day one.
  • Access to Moss Learning: An online learning platform for skill enhancement.
  • Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
  • New Baby Gift: Celebrating important personal milestones of colleagues.

  • Assistant Store Manager

    5 days ago

    Telford, Telford and Wrekin, United Kingdom Pets at Home Group Plc Full time

    About the RoleWe are seeking an experienced Assistant Store Manager to join our team at Pets at Home Group Plc. As a key member of our store management team, you will be responsible for ensuring the smooth operation of our store, including recruitment, stock control, and store standards.Key ResponsibilitiesTake full responsibility for the store in the...

  • Assistant Store Manager

    5 days ago

    Telford, Telford and Wrekin, United Kingdom Pets at Home Group Plc Full time

    About the RoleWe are seeking an experienced Assistant Store Manager to join our team at Pets at Home Group Plc. As a key member of our store management team, you will be responsible for ensuring the smooth operation of our store, including recruitment, stock control, and store standards.Key ResponsibilitiesTake full responsibility for the store in the...

  • Retail Store Manager

    3 weeks ago

    Telford, Telford and Wrekin, United Kingdom Rituals UK & Ireland Full time

    Job DescriptionJob Title: Store ManagerAbout the Role:We are seeking a highly motivated and experienced Store Manager to join our team at Rituals UK & Ireland. As a Store Manager, you will be responsible for creating an exceptional customer experience and driving sales growth in our stores.Key Responsibilities:Customer Experience: Develop and implement...

  • Retail Store Manager

    3 weeks ago

    Telford, Telford and Wrekin, United Kingdom Rituals UK & Ireland Full time

    Job DescriptionJob Title: Store ManagerAbout the Role:We are seeking a highly motivated and experienced Store Manager to join our team at Rituals UK & Ireland. As a Store Manager, you will be responsible for creating an exceptional customer experience and driving sales growth in our stores.Key Responsibilities:Customer Experience: Develop and implement...

  • Assistant Store Manager

    1 week ago

    Telford, Telford and Wrekin, United Kingdom Pets at Home Group Plc Full time

    About the RoleWe are seeking an experienced Assistant Store Manager to join our team at Pets at Home Group Plc. As a key member of our store management team, you will be responsible for ensuring the smooth operation of our store, including recruitment, stock control, and store standards.Key ResponsibilitiesTake full responsibility for the store in the...

  • Assistant Store Manager

    1 week ago

    Telford, Telford and Wrekin, United Kingdom Pets at Home Group Plc Full time

    About the RoleWe are seeking an experienced Assistant Store Manager to join our team at Pets at Home Group Plc. As a key member of our store management team, you will be responsible for ensuring the smooth operation of our store, including recruitment, stock control, and store standards.Key ResponsibilitiesTake full responsibility for the store in the...

  • Assistant Store Manager

    3 days ago

    Telford, Telford and Wrekin, United Kingdom Pets at Home Group Plc Full time

    About the RoleWe are seeking an experienced Assistant Store Manager to join our team at Pets at Home Group Plc. As a key member of our store management team, you will be responsible for ensuring the smooth operation of our store, including recruitment, stock control, and store standards.Key ResponsibilitiesTake full responsibility for the store in the...

  • Assistant Store Manager

    3 days ago

    Telford, Telford and Wrekin, United Kingdom Pets at Home Group Plc Full time

    About the RoleWe are seeking an experienced Assistant Store Manager to join our team at Pets at Home Group Plc. As a key member of our store management team, you will be responsible for ensuring the smooth operation of our store, including recruitment, stock control, and store standards.Key ResponsibilitiesTake full responsibility for the store in the...

  • Deputy Store Manager

    6 days ago

    Telford, Telford and Wrekin, United Kingdom JYSK UK Full time

    About the RoleWe are seeking a highly motivated and experienced Deputy Store Manager to join our team at JYSK UK. As a key member of our store leadership team, you will play a crucial role in driving sales growth, improving customer satisfaction, and developing our store teams.Key ResponsibilitiesWork closely with the Store Manager to optimize store...

  • Deputy Store Manager

    6 days ago

    Telford, Telford and Wrekin, United Kingdom JYSK UK Full time

    About the RoleWe are seeking a highly motivated and experienced Deputy Store Manager to join our team at JYSK UK. As a key member of our store leadership team, you will play a crucial role in driving sales growth, improving customer satisfaction, and developing our store teams.Key ResponsibilitiesWork closely with the Store Manager to optimize store...

  • Assistant Store Manager

    1 week ago

    Telford, Telford and Wrekin, United Kingdom Pets at Home Group Plc Full time

    About the RoleWe are seeking an experienced and passionate individual to join our team as an Assistant Store Manager at Pets at Home Group Plc. As a key member of our store management team, you will be responsible for leading and developing a high-performing team to deliver exceptional customer service and drive sales growth.Key ResponsibilitiesLead and...

  • Assistant Store Manager

    1 week ago

    Telford, Telford and Wrekin, United Kingdom Pets at Home Group Plc Full time

    About the RoleWe are seeking an experienced and passionate individual to join our team as an Assistant Store Manager at Pets at Home Group Plc. As a key member of our store management team, you will be responsible for leading and developing a high-performing team to deliver exceptional customer service and drive sales growth.Key ResponsibilitiesLead and...

  • Store Manager in Training

    2 weeks ago

    Telford, Telford and Wrekin, United Kingdom China-Britain Business Council Full time

    Job Title: Store Manager in TrainingWe are seeking a highly motivated and experienced Store Manager to join our team at Holland & Barrett. As a Store Manager, you will be responsible for the day-to-day management of the store, including leading a team of sales associates, managing inventory, and maintaining a high level of customer service.Key...

  • Store Manager in Training

    2 weeks ago

    Telford, Telford and Wrekin, United Kingdom China-Britain Business Council Full time

    Job Title: Store Manager in TrainingWe are seeking a highly motivated and experienced Store Manager to join our team at Holland & Barrett. As a Store Manager, you will be responsible for the day-to-day management of the store, including leading a team of sales associates, managing inventory, and maintaining a high level of customer service.Key...

  • Assistant Store Manager

    3 weeks ago

    Telford, Telford and Wrekin, United Kingdom British Heart Foundation Full time

    About the RoleWe are seeking an experienced and motivated Assistant Store Manager to join our Home & Fashion store team in Telford. As a key member of our store management team, you will play a vital role in driving sales, improving customer satisfaction, and contributing to the overall success of our store.Key ResponsibilitiesSupport the Store Manager in...

  • Assistant Store Manager

    3 weeks ago

    Telford, Telford and Wrekin, United Kingdom British Heart Foundation Full time

    About the RoleWe are seeking an experienced and motivated Assistant Store Manager to join our Home & Fashion store team in Telford. As a key member of our store management team, you will play a vital role in driving sales, improving customer satisfaction, and contributing to the overall success of our store.Key ResponsibilitiesSupport the Store Manager in...

  • Retail Store Manager

    5 days ago

    Telford, Telford and Wrekin, United Kingdom Lidl in Deutschland Full time

    About the RoleWe are seeking a highly motivated and experienced Retail Shift Manager to join our team at Lidl in Deutschland. As a key member of our store management team, you will be responsible for leading a team of retail staff to achieve sales targets and provide excellent customer service.Key ResponsibilitiesMotivate and support your team to achieve...

  • Retail Store Manager

    5 days ago

    Telford, Telford and Wrekin, United Kingdom Lidl in Deutschland Full time

    About the RoleWe are seeking a highly motivated and experienced Retail Shift Manager to join our team at Lidl in Deutschland. As a key member of our store management team, you will be responsible for leading a team of retail staff to achieve sales targets and provide excellent customer service.Key ResponsibilitiesMotivate and support your team to achieve...

  • Store Operations Manager

    2 weeks ago

    Telford, Telford and Wrekin, United Kingdom Pets at Home Group Plc Full time

    About the RoleWe're Pets at Home Group Plc, a leading pet care business in the UK. We're looking for an experienced Assistant Store Manager to join our team in Telford.Key ResponsibilitiesReporting to the Store Manager, you will be a vital member of the store management team.You will be a Duty Manager and take full responsibility for the store in the absence...

  • Store Operations Manager

    2 weeks ago

    Telford, Telford and Wrekin, United Kingdom Pets at Home Group Plc Full time

    About the RoleWe're Pets at Home Group Plc, a leading pet care business in the UK. We're looking for an experienced Assistant Store Manager to join our team in Telford.Key ResponsibilitiesReporting to the Store Manager, you will be a vital member of the store management team.You will be a Duty Manager and take full responsibility for the store in the absence...