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Sales and Service Team Leader
2 months ago
Position Overview: Stonewater is currently in search of a Sales and Service Team Leader to guide, mentor, and oversee our Commercial Services Officers. The primary goal is to achieve exceptional performance levels and deliver outstanding customer service, ensuring that we uphold our commitment to our clients.
Key Responsibilities:
- Ensure the delivery of superior service by leveraging specialized knowledge in home ownership sales, including complex case management and complaint resolution.
- Manage productivity, performance, and capability, optimizing Stonewater's resources effectively.
- Support the professional growth and development of team members, fostering new skill acquisition while enhancing existing expertise.
- Empower team members to maximize customer interactions, adding value to both the customer experience and operational efficiencies.
- Facilitate organizational sponsorship for colleagues, aligning them with opportunities that contribute to our vision and encouraging innovative thinking regarding structural arrangements.
Qualifications:
- Proven experience in home ownership sales, including leasehold, shared ownership, or freehold transactions, within either the social housing or private sector.
- Demonstrated strong people management skills in a customer-centric environment.
- Experience in mentoring and coaching team members.
- Robust skills in productivity and performance management, with a track record of addressing capability and performance issues.
- Ability to exhibit excellent commercial awareness.
- Proven capability to inspire, motivate, and develop teams, fostering a culture of support, collaboration, and empowerment.
Additional Information: Appointment to this position will be contingent upon a satisfactory Disclosure and Barring Service Check, references, and possession of a valid Right to Work document.
Stonewater is a prominent housing provider, managing approximately 39,000 homes and serving around 82,000 customers through a diverse portfolio of affordable housing options, including general rent, shared ownership, and sales, alongside specialized accommodations.
Our mission is to deliver quality homes and services to individuals whose needs are not adequately met by the open market.
We are seeking individuals who share our values of being ethical, ambitious, passionate, agile, and commercial, and who are committed to making a positive impact and transforming lives.
As a Disability Confident Employer, we are working towards achieving accreditation as a Disability Confident Leader, which enables us to monitor and enhance support for disability, mental health, and wellbeing in the workplace.
Stonewater reserves the right to close the application process early if a sufficient number of quality applications are received.
