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IT Support Specialist

2 months ago

Kidlington Oxfordshire, United Kingdom MARS Recruitment Full time £30,000 - £32,000
Job Description

Job Title: 2nd Line IT Support Technician

Job Type: Full-time

Location: Remote (with occasional travel to client sites)

Job Description:

We are seeking a highly motivated and organized 2nd Line IT Support Technician to join our team at MARS Recruitment. As a 2nd Line IT Support Technician, you will be responsible for providing technical support to our clients' users, troubleshooting desktop, telephony, network, and printing errors, and investigating software issues.

Key Responsibilities:

  • Provide 2nd Line technical support to users via phone, email, or remote access
  • Troubleshoot desktop, telephony, network, and printing errors
  • Investigate software issues and provide solutions
  • Perform daily checks to ensure systems are running smoothly
  • Ensure compliance with Cyber Essential Plus and ISO 27001 policies
  • Support and install hardware, software, and mobile devices
  • Administer servers and gain insight into infrastructure-based technology

Requirements:

  • Self-motivated and organized with excellent communication skills
  • Ability to work in a team environment and liaise with clients at all levels
  • Excellent customer service skills
  • Knowledge of Windows 10, MS Server 2019/2022, MS Office 365, Active Directory/Entra ID & Group Policy administration, IP networking & telephony, DNS, DHCP, Server, network and desktop hardware
  • Experience with SCCM, Sophos AV & Encryption administration, Windows 11, Splashtop or other remote-control software
  • ITIL Foundation, Microsoft certifications, CompTIA A+

What We Offer:

  • Competitive salary: £30,000 - £32,000 per annum
  • 23 days' holiday per year, increasing with service - plus bank holidays and an extra day for your birthday
  • Holiday purchase scheme
  • Pension scheme
  • On-site parking
  • Free tea & coffee

About Us:

MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status.