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Order Support Specialist
2 months ago
We are seeking an experienced Order Support Specialist to join our team at Virgin Media O2. As a key member of our customer-facing team, you will be responsible for ensuring seamless and precise order processing, from receipt to delivery.
Key Responsibilities- Receive and process orders with meticulous attention to detail, ensuring accuracy and timeliness.
- Communicate effectively with customers and internal stakeholders to capture all necessary data, both contractual and non-contractual.
- Support the Virgin Media O2 Direct Business team by accurately placing orders into relevant systems, adhering to governance and business rules.
- Provide exceptional customer service, resolving issues with grace and efficiency, and championing excellent customer experience.
- Demonstrable strong customer focus and comprehensive business knowledge of VMO2 products and services, including Mobile, Voice, and Data connectivity.
- Proven sales and commercial business insight.
- Excellent attention to detail and dedication to data integrity.
- Proven record of effectively reading and understanding Order Forms and Contracts, with the ability to translate this information accurately throughout the order journey.
- Analytical approach with a proven ability to effectively interrogate and analyse data.
- Ability to influence others without direct management authority, including both external and internal customers.
- Adept at building rapport and encouraging positive relationships with internal partners and customers.
- Outstanding customer service skills, with a proven ability to interact effectively with internal partners at all levels.
- High level of IT literacy, with knowledge of standard MS Office applications, internet applications, and business systems (e.g., SFDC).
- Proven office administration experience or previous sales support or order entry experience within the Telecommunication/IT sector.
- Ability to work in a fast-paced environment and meet deadlines.
As a valued member of our team, you can expect a competitive reward package, including benefits and extras designed to support your well-being and that of your loved ones.
