Order Support Specialist

2 weeks ago


Reading, Reading, United Kingdom Virgin Media Full time
About the Role

We are seeking a highly skilled Order Support Specialist to join our team at Virgin Media O2. As a key member of our order processing team, you will play a critical role in ensuring timely delivery of our products and services to customers.

Key Responsibilities
  • Receive and process orders with meticulous attention to detail, ensuring accuracy and efficiency.
  • Communicate effectively with customers and internal stakeholders to capture all necessary data and resolve any issues that may arise.
  • Support the Virgin Media O2 Direct Business team by ensuring all governance and business rules are strictly followed.
  • Provide exceptional customer service, resolving issues with grace and efficiency.
What We're Looking For
  • Strong customer focus and comprehensive business knowledge of VMO2 products and services.
  • Proven sales and commercial business insight, with excellent attention to detail and dedication to data integrity.
  • Ability to influence others without direct management authority, including external and internal customers.
  • Outstanding customer service skills, with a proven ability to interact effectively with internal partners at all levels.
What's in it for You

At Virgin Media O2, we celebrate our people, their lives, and everything in between. We aim to create a culture that empowers everyone to bring their best selves to work each day. Our reward package is bursting with benefits, and we're committed to supporting both you and your loved ones.



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