Technical Support Specialist

2 weeks ago

Luton, Luton, United Kingdom Ocado Logistics Full time

About Us

Ocado Logistics is a leading provider of innovative logistics solutions, leveraging cutting-edge technology to drive efficiency and excellence in the retail industry.

About the Role

As a key member of our Engineering team, you will play a vital role in delivering pre-planned and reactive maintenance within our state-of-the-art automated facilities. Working at height and utilizing various access equipment, you will diagnose equipment breakdowns and resolve issues in a timely manner, completing repairs where possible. You will be responsible for maintaining accurate data records to meet Engineering Key Performance Indicators (KPIs) and supporting the team in analyzing engineering failures to improve Mechanical Handling Equipment performance.

Responsibilities

  • Diagnose and resolve equipment breakdowns in a timely manner
  • Maintain accurate data records to meet Engineering KPIs
  • Support the team in analyzing engineering failures to improve Mechanical Handling Equipment performance
  • Work at height and utilize various access equipment

About You

We are seeking a highly organized and meticulous individual with a strong technical background in automation hardware and software. Ideally, you have a good working knowledge of Programmable Logic Controllers (PLCs), Supervisory Control and Data Acquisition (SCADA) systems, and conveyor systems. You should be a natural problem solver with excellent analytical skills, able to communicate effectively and share knowledge with your peers. You must be comfortable working safely at height and willing to work a 24-hour shift pattern.

What We Offer

Ocado Logistics offers a range of benefits, including private healthcare, car salary sacrifice, and cycle to work schemes. You will also receive a range of amazing benefits, including free shares and life assurance, 15% off your shopping, and exclusive travel, retail, and leisure discounts nationwide. We are committed to providing a supportive and inclusive work environment, with opportunities for professional growth and development.

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