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IT Solutions Consultant
2 months ago
ABOUT WELCOMM COMMUNICATIONS
We are a distinguished provider of managed business communication solutions located in the Midlands.
Our commitment to delivering outstanding customer and operational support sets us apart. This dedication has earned us O2's esteemed Direct Business Partner of the Year Award for six consecutive years, a remarkable achievement unmatched by any other O2 partner.
We cultivate a collaborative and innovative workplace, fostering a familial atmosphere within our business. Our vibrant culture thrives on teamwork, with our exceptional staff consistently going the extra mile for our clients.
Through strategic growth and a strong emphasis on employee development, we have broadened our product and service offerings, establishing ourselves as a reliable communication partner for numerous businesses across the UK. From our origins as the first mobile retailer in the Midlands to our current status as specialists in business communications, we take pride in our history and are committed to ongoing industry growth.
ROLE OBJECTIVE
This is an excellent opportunity for a seasoned IT professional to lead all IT sales initiatives and projects from inception to completion. As our IT product expert, you will be tasked with cultivating and sustaining robust relationships with our suppliers and IT clients, comprehending their needs, and converting them into feasible technical solutions. Staying informed about current market trends, you will collaborate closely with our Sales Team to uncover untapped IT opportunities within their client bases, enhancing prospects for cross-selling and upselling.
We seek a results-oriented individual with strong analytical and problem-solving capabilities, dedicated to achieving customer satisfaction. This role demands a proactive approach to identifying opportunities and addressing challenges, along with the ability to propose innovative solutions during customer interactions.
Once an opportunity has been identified, scoped, and approved by the client, you will be responsible for drafting the scope of work necessary for provisioning and installing the sold solution, subsequently handing it over to the technical support team for ongoing assistance. This will require excellent coordination skills, technical expertise, and effective communication to ensure seamless delivery and exceptional customer service.
KEY RESPONSIBILITIES
- Act as the 'IT Champion' for Welcomm, serving as the primary contact for all IT sales inquiries and opportunities.
- Oversee and manage all IT opportunities from initial scope through to quotation and implementation.
- Collaborate with internal teams on IT projects, including other IT Consultants, Account Managers, and our IT Technical Support Team.
- Participate in sales meetings with prospective IT clients to maximize deal closures.
- Develop and conduct IT training sessions for the Sales Team, providing coaching and skill enhancement as needed.
- Create marketing and sales materials for the IT sector, including writing and sharing blogs on social media.
CANDIDATE PROFILE
- Demonstrated experience in a pre-sales or technical consulting capacity within IT, showcasing the ability to assess client needs and customize IT solutions accordingly.
- A minimum of 2 years in an IT Support role and an IT Engineer position.
- Expertise in IT Infrastructure (Servers, Endpoints, Networking), Cloud Technologies (Microsoft Azure), and Networking Concepts (Firewalls, Routers, Switches, Access Points).
- Solid understanding of Windows Operating Systems (both Desktop and Server versions).
- Experience with Virtualization Technologies (such as Hyper-V and VMware).
WHAT WE PROVIDE
- Competitive remuneration package
- Enhanced annual leave with options to buy or sell additional days.
- Car allowance or Company Car
- Employee recognition events, awards, and incentives.
- Company sick pay.
- Healthcare cashback plan to assist with medical and therapy expenses, 24/7 GP access, and an employee assistance program (EAP).
- Retail and hospitality discounts through Perkbox.
- O2 Priority benefits.
At Welcomm, we are committed to our corporate social responsibilities. We actively engage with our community, providing communication and IT solutions to local businesses, fundraising for charitable partners, and sponsoring and volunteering at community events.
We embrace diversity and are dedicated to creating an inclusive environment where all individuals feel valued, respected, and heard. This commitment includes giving full and fair consideration to all applicants and fostering the development of all employees, regardless of age, disability, neurodiversity, gender reassignment or identity, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
We are also pleased to offer reasonable adjustments during our application and interview processes to help you present your best self.
Disclosure and Barring Service (DBS) Check
In accordance with our partner agreement, we are required to conduct a Basic Disclosure (Criminal Conviction Certificate) check for all employees.
Note to Recruitment Agencies
We appreciate your interest in assisting us; however, we are currently focusing on direct applications and managing our recruitment process internally. Thank you for your understanding.
