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Sales Consultant
2 months ago
We are seeking a highly motivated and experienced Sales Consultant to join our team at Vistry Group. As a Sales Consultant, you will be responsible for driving sales growth and delivering exceptional customer experiences across our developments in the South West region.
Key Responsibilities- Proactively seek out prospective sales opportunities and follow up with leads to optimize business outcomes.
- Create and deliver engaging sales pitches and tours of our show homes and developments.
- Negotiate with customers to ensure the best sales outcomes for the business.
- Utilize technology to innovate and generate sales in various economic conditions.
- Effectively manage appointments with pre-booked customers, ensuring timely and effective interactions.
- Develop and maintain detailed knowledge of build progress, plot availability, and upcoming developments.
- Proactively manage and follow the sales process and customer journey, ensuring every customer contact is recorded and in line with GDPR.
- Implement the Company's continuous drive to deliver excellent customer service, consistently exceeding customer expectations.
- Work collaboratively as a member of the sales team, demonstrating effective team working skills.
- Deal with customers in a polite, friendly, and efficient manner, ensuring they are kept fully informed of their purchase progress.
- Respond to cancellations, making every effort to 'save' and renegotiate reservations as necessary.
- Have detailed knowledge of relevant purchase assistance schemes and alternative developments.
- Conduct competitor analysis as determined by the Sales Manager.
- Perform daily tasks required for each development, including green space review, presentation, and website review.
- Take responsibility for all company property and equipment across each site.
- 5 GCSEs / GCE, including Mathematics and English (at C grade or above).
- A Levels in any discipline.
- Experience working in a customer-facing role, delivering under pressure.
- Experience generating leads and sales through telephone-based business development.
- Proven track record of achieving sales targets.
- Proven track record of exceptional sales.
- Excellent IT skills, with demonstrable knowledge of Microsoft Office tools.
- Comfortable using multi-channel forms of communication.
- Ability to handle complaints and difficult situations.
- Strong negotiation and sales skills.
- Proven track record of successfully completing the sales process with customers.
- Excellent administration and organizational skills.
- An interest in property and the housing market.
- Good planning and organizational skills.
- Excellent communication skills.
- The ability to work under pressure and meet sales targets.
- Willingness to be flexible in respect of day-to-day duties and hours worked.
- Full driving license and access to a suitable vehicle.
- Willingness to work weekends.
- Willingness to travel to all sales sites, including regional offices.
- Patience and ability to remain calm under pressure.
- A friendly, trustworthy, and professional attitude.
- Self-starter: ability to make good business decisions in a time-pressed environment.
- Great communication skills and proven ability to work both alone and as part of a team.
- Strong sense of ownership and desire to perform.
- Target-driven/focused attitude.
Vistry Group is the UK's leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they're needed most.
We're proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process.
