Café and Retail Operations Manager

2 weeks ago

Newquay, United Kingdom Corserv Full time
{"About the Role": "

About the role

The successful candidate will assist the assistant manager and manager with supervision of the team across our two Cafés in the terminal building, ensuring the highest level of food hygiene and customer delivery is maintained, whilst maximising revenue opportunities. This role not only encompasses the Café and our retail outlet where we sell a selection of Cornish produce alongside travel necessities but also have launched our newly installed bar.

Key Responsibilities:

  • Supervise the team for the day-to-day operation of the café and retail areas to ensure maximum productivity of the workforce (maximum net revenue/FTE) by developing good selling techniques and offers to maximise sales (cross selling, link selling, effective food preparation).
  • Ensure the Café retains its five-star hygiene rating and meets all food health and hygiene standards, includes strictly adhering to Natasha Law guidelines. Also adhering to legislation in relation to sales and consumption of alcohol at all times.
  • Ensure all areas of the business deliver a positive and consistent customer experience (in both regular and disrupted situations) that reflects the CAL brand.
  • Drive a positive Health and Safety agenda for self and team to sustain a safe and secure environment within the café and retail areas for both colleagues and the travelling public.
  • Deliver top-class customer service and commercial performance across the café and retail operation at the Airport.

About You

The following qualifications and experience are essential:

  • Good supervisory, administrative, and organisational skills.
  • Ability to work to specified guidelines.
  • IT skills in MS Office.
  • Communication skills to suit a wide variety of customers.
  • Ability to remain calm, assertive, and methodical in stressful situations.
  • Highly motivated to work, learn, and develop not only themselves but others.
  • Flexible over days.
  • Demonstrates an ability to plan ahead, execute projects, and plans in a timely manner.
  • Experience of stock handling.
  • Awareness, as well as raising awareness of all allergens in all food recipes.

Our Offer to You

Salary: £ per hour

Working Hours: per week days out of, with shifts between - (Flexible to the needs of the business)

Contract Type: Permanent

Location: Cornwall Airport Newquay TR RQ

Working with us, you will have an employee benefits package that includes:

  • Company Pension Scheme
  • Free onsite parking
  • % off in the Café in the Terminal building
  • Paid training and development courses
  • Holiday starting at days and increasing by day per year up to years plus bank holidays (pro rata)
  • An employee discount scheme and wellbeing events

Safeguarding

We are committed to safeguarding the welfare of all our service users, clients, and customers. This role is subject to a basic DBS check. If the role is working with vulnerable individuals and/or children and young people, you will be asked to complete a relevant DBS check to be successfully appointed to the role.

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