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Rehousing Manager

1 month ago

StratforduponAvon, Warwickshire, United Kingdom L&Q Full time
Job Title: Rehousing Manager

Contract Type: 1-2 Month Fixed Term Contract

Hours: Full time

Persona: Agile – 60-80% working from home

Reporting: Office West Ham Lane, Stratford, London

Salary: £34,904 per annum

Closing Date: Completed applications will be reviewed on a rolling basis

Interviews: Will be held on a date to be confirmed

Early Applications: Encouraged as we reserve the right to close the advertisement and interview earlier than stated

Why Choose L&Q?

We offer a competitive annual salary and staff benefits package, including:

  • Strong family-friendly policies
  • Hybrid working model
  • Committed Learning & Development
  • Annual leave starting from 28 days rising to 31 PLUS bank holidays
  • Excellent Pension Scheme – double contribution up to 6%
  • Generous non-contributory life assurance
  • An Employee Assistance Programme
  • Great places to work certified
  • Best Workplaces for Women – ranked 23 in the UK
About the Role:

As a Rehousing Manager, you will:

  • Ensure that all customers have the best customer experience when and if they are displaced from their homes
  • Sourcing solutions quickly, whilst showing compassion and empathy for each case
  • Working in partnership with internal and external teams is essential to the success of this role and an ability to ensure that the customer is kept informed throughout the process is key
  • Complex caseload ranging from temporary and permanent rehousing as well as providing housing options advice to our existing residents
  • Ensure the journey for all customers is smooth and efficient
Your Attributes:

We are looking for someone with:

  • Excellent communication and time management skills and an ability to manage a complex workload whilst adhering to important deadlines
  • Confident in all areas of your work and have excellent negotiation, influencing, and organisational skills to achieve the best result for our residents
  • Engaging with a diverse customer base
  • A strong track record of providing excellent customer service is essential to this role whilst having the ability to think fast on your feet and take responsibility and ownership of all areas of your work to achieve results
  • Self-motivated and confident in taking ownership of delivering targets. The ability to produce results and deal with a demanding workload means that the successful candidate needs to be able to work well under pressure and prioritise their work effectively
About L&Q:

We are a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East.

We combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you're interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, a change to working hours - if it's feasible then we'll make it happen.

We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.