Rehousing Manager

3 weeks ago


StratforduponAvon, Warwickshire, United Kingdom L&Q Full time

About the Role:

We are seeking a skilled Rehousing Manager to join our team at L&Q. As a key member of our organisation, you will be responsible for ensuring that all customers have the best possible experience when they are displaced from their homes.

Your Key Responsibilities:

  • Source and implement effective rehousing solutions quickly, whilst demonstrating compassion and empathy for each customer
  • Work in partnership with internal and external teams to achieve successful outcomes
  • Manage a complex caseload, including temporary and permanent rehousing, and provide housing options advice to existing residents
  • Ensure a smooth and efficient journey for all customers

Our Ideal Candidate:

  • Excellent communication and time management skills
  • Ability to manage a complex workload and meet deadlines
  • Confident in all areas of work, with strong negotiation, influencing, and organisational skills
  • Engaging with diverse customer bases and providing excellent customer service
  • Self-motivated and able to take ownership of delivering targets

About L&Q:

We are a charitable housing association and one of the UK's most successful independent social businesses. Our role goes beyond providing homes and housing services; we aim to build aspiration, opportunity, and confidence in our communities through our £250 million L&Q Foundation and skills academy.

What We Offer:

  • A competitive annual salary and staff benefits package
  • Strong family-friendly policies, hybrid working model, and committed Learning & Development
  • Excellent Pension Scheme, generous non-contributory life assurance, and Employee Assistance Programme
  • Great places to work certified and Best Workplaces for Women – ranked 23 in the UK

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