Displacement Solutions Specialist

1 week ago


StratforduponAvon, Warwickshire, United Kingdom L&Q Full time

About L&Q

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L&Q is a leading charitable housing association and social business, providing homes and housing services to over 250,000 people across London and the South East.

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We are committed to creating quality homes that people can afford, and we combine our social purpose with commercial drive to deliver exceptional results.

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As a Displacement Solutions Specialist, you will be part of our team dedicated to providing outstanding customer service and ensuring that our residents receive the best possible support when they need it most.

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About the Role

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We are looking for an experienced professional who can demonstrate excellent communication and time management skills, as well as the ability to manage complex workloads and meet deadlines.

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The successful candidate will have a strong track record of providing excellent customer service and will be able to think on their feet, taking responsibility and ownership of all areas of their work to achieve results.

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Key Responsibilities

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  • Ensuring that all customers have the best possible experience when displaced from their homes">
  • Sourcing solutions quickly, while showing compassion and empathy for each case">
  • Working in partnership with internal and external teams to ensure the customer is kept informed throughout the process">
  • Managing a complex caseload, including temporary and permanent rehousing, as well as providing housing options advice to existing residents">
  • Ensuring the journey for all customers is smooth and efficient">
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Requirements

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We are seeking an individual who possesses:

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  • Excellent communication and time management skills">
  • A strong track record of providing excellent customer service">
  • The ability to think on their feet and take responsibility for all areas of their work">
  • Experience of working in a fast-paced environment, managing complex workloads and meeting deadlines">
  • Strong interpersonal skills, with the ability to build relationships with colleagues, customers and external partners">
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Benefits

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As a member of our team, you will enjoy a range of benefits, including:

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  • A competitive annual salary of £38,904">
  • 28 days' annual leave, rising to 31 days with length of service">
  • An excellent pension scheme, with double contribution up to 6%">
  • A generous non-contributory life assurance">
  • An Employee Assistance Programme">
  • Great places to work certified 2023-2024">
  • Best Workplaces for Women – ranked 23 in the UK">
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Working with Us

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We are a multi-site organisation, with offices across London and the South East. While some roles may require occasional travel between offices, expenses will be covered.

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We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you're interested in part-time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, a change to working hours - if it's feasible then we'll make it happen.

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We are recognised externally for our commitment to inclusion, being a Stonewall Diversity Champion, a Disability Confident (Committed) employer and having signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

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We expect all of our employees to support our environmental policy and social responsibility work, being an employer committed to environmental and social responsibility.


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