Technical Support Specialist
6 days ago
We are seeking a highly skilled and experienced Technical Support Specialist to join our 2nd Line Service Desk team at Modern Networks Ltd. As a key member of our team, you will be responsible for providing technical escalation support to our 1st Line team and ensuring that technical issues are resolved efficiently and effectively.
Key Responsibilities- Provide technical escalation support to 1st Line team members and ensure that technical escalations to 3rd Line are informative and precise.
- Respond to escalated, complex, and high-impact issues within Service Level Agreements (SLA).
- Assist in ensuring due diligence is given to security and backup procedures, associated hardware/software, data, and information systems.
- Create knowledge articles for peer use and knowledge transfer.
- Provide training where necessary to all team members.
- Identify inefficiencies, recommend improvements to support continuous service improvement standards, and assist with their implementation.
- Experience in an ITIL Service Desk environment.
- Strong understanding of core systems, including Office 365, Azure, Domain administration.
- Understanding of LAN (Local Area Network) and WAN (Wide Area Network) technologies, including basic switching and routing, TCP/IP, DHCP, DNS, IP Addressing, VPN, Wireless, etc.
- Great prospects for career advancement once you have gained a thorough understanding of our systems and processes.
- A knowledgeable, high-achieving, and experienced team of colleagues.
- A career that balances work and personal life in a supportive and inclusive work environment.
- A commitment to diversity and inclusion, with a focus on hiring talented individuals from a wide range of backgrounds.
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Technical Support Specialist
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Exeter, Devon, United Kingdom Rise Technical Recruitment Full time £25,000Position Overview:As a Technical Support Specialist, you will play a crucial role in delivering exceptional IT support services to our internal teams. Compensation and Benefits:£25,000 + Excellent Leave Entitlements + Performance Bonuses + Retirement Plan + Overtime Opportunities + Health Coverage + Employee Discounts + Professional Development + Positive...
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Technical Support Specialist
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Technical Support Specialist
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Exeter, Devon, United Kingdom Opus Recruitment Solutions Full timeJob Summary:We are seeking an experienced Technical Support Specialist to join our team at Opus Recruitment Solutions. As a Technical Support Specialist, you will be responsible for providing technical support to our clients and resolving technical issues escalated from the 1st Line support team.Key Responsibilities:Providing technical support to clients via...
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Technical Support Specialist
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Exeter, Devon, United Kingdom Opus Recruitment Solutions Full timeJob Summary:We are seeking an experienced Technical Support Specialist to join our team at Opus Recruitment Solutions. As a Technical Support Specialist, you will be responsible for providing technical support to our clients and resolving technical issues escalated from the 1st Line support team.Key Responsibilities:Provide technical support to clients via...
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Technical Support Specialist
3 days ago
Exeter, Devon, United Kingdom Modern Networks Ltd Full timeAbout the RoleWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at Modern Networks Ltd. As a key member of our 2nd Line Support team, you will be responsible for providing technical escalation support to our 1st Line team and ensuring that technical issues are resolved efficiently and effectively.Key...
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Technical Support Specialist
3 days ago
Exeter, Devon, United Kingdom Modern Networks Ltd Full timeAbout the RoleWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at Modern Networks Ltd. As a key member of our 2nd Line Support team, you will be responsible for providing technical escalation support to our 1st Line team and ensuring that technical issues are resolved efficiently and effectively.Key...
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Technical Support Specialist
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Exeter, Devon, United Kingdom Modern Networks Ltd Full timeAbout the Role**Job Summary**We are seeking a highly skilled Technical Support Specialist to join our team at Modern Networks Ltd. As a key member of our 2nd Line Support team, you will be responsible for providing technical escalation support to our 1st Line team and ensuring that technical issues are resolved efficiently and effectively.Key...
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Technical Support Specialist
4 days ago
Exeter, Devon, United Kingdom Modern Networks Ltd Full timeAbout the Role**Job Summary**We are seeking a highly skilled Technical Support Specialist to join our team at Modern Networks Ltd. As a key member of our 2nd Line Support team, you will be responsible for providing technical escalation support to our 1st Line team and ensuring that technical issues are resolved efficiently and effectively.Key...
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Technical Support Specialist
6 days ago
Exeter, Devon, United Kingdom Modern Networks Ltd Full timeJob DescriptionAbout Modern Networks LtdWe are a leading provider of information and communications technology solutions and support to businesses nationwide. Our team takes time to understand and anticipate the challenges facing our customers today, partnering with technology vendors to deliver market-leading technology solutions that enable organisations...
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