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Technical Support Specialist

2 months ago

Exeter, Devon, United Kingdom Opus Recruitment Solutions Full time

Job Summary:

We are seeking an experienced Technical Support Specialist to join our team at Opus Recruitment Solutions. As a Technical Support Specialist, you will be responsible for providing technical support to our clients and resolving technical issues escalated from the 1st Line support team.

Key Responsibilities:

  • Providing technical support to clients via phone, email, and in-person
  • Resolving technical issues escalated from the 1st Line support team
  • Configuring and installing hardware and software
  • Liaising with the 3rd Line team for escalated issues
  • Documenting and tracking technical issues and resolutions

Requirements:

  • Previous experience working in a 2nd Line technical support role
  • Active Directory experience
  • ITIL certification
  • Windows Server experience
  • Experience fixing and configuring hardware
  • Full UK driving license

What We Offer:

  • Competitive salary
  • On-call bonus
  • Solid pension scheme
  • Healthcare benefits
  • Discounts on company products and services

About Us:

Opus Recruitment Solutions is a leading recruitment agency specializing in IT and technical recruitment. We are committed to providing exceptional service to our clients and candidates.