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Liverpool, Liverpool, United Kingdom Acorn insurance & Financial Services LTD Full time{"title": "Household Claims Handler", "description": "Job SummaryWe are seeking a skilled Household Claims Handler to join our team at Acorn Insurance & Financial Services LTD. As a key member of our claims department, you will be responsible for handling household claims from initial notification to settlement.Key ResponsibilitiesSet up new household...
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Claims Specialist
2 months ago
We are seeking a skilled Household Claims Handler to join our team at Acorn Insurance & Financial Services LTD. As a Household Claims Handler, you will be responsible for handling customer claims, ensuring timely and accurate resolution, and providing exceptional customer service.
Key Responsibilities- Manage a portfolio of household claims from inception to settlement
- Conduct thorough investigations and assessments to determine claim validity and liability
- Communicate with customers and stakeholders to provide updates and resolve issues
- Work collaboratively with underwriters and third-party suppliers to ensure claims are processed efficiently
- Identify and investigate potentially fraudulent claims
- Apply accurate reserves and quantum assessments in line with company guidelines
- Maintain accurate and up-to-date records of claims and customer interactions
- Minimum 2 years of experience in claims handling, preferably in the household or motor insurance sector
- Strong analytical and problem-solving skills, with the ability to interpret policy wording and terms
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and stakeholders
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple claims simultaneously
- Strong organizational skills, with the ability to maintain accurate records and meet deadlines
We are a growing business with a strong commitment to customer service and claims resolution. As a Household Claims Handler, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional results. We offer a comprehensive benefits package, including enhanced annual leave, company pension scheme, and mental health support system.
We celebrate diversity and inclusion, and we are committed to creating a culture where our employees feel valued and respected. If you are a motivated and customer-focused individual who is passionate about claims handling, we encourage you to apply for this exciting opportunity.
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