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Medication Processing Specialist

3 months ago

Faversham, Kent, United Kingdom Newton Place Surgery Full time

Job Overview

The successful candidate will be accountable for the precise and prompt handling of medication requests for our clientele, ensuring effective communication with all pertinent personnel. Responsibilities may encompass, but are not limited to, the management of recurring medication orders in both digital and physical formats, including online submissions. Additionally, the individual will be expected to assist with various administrative and reception tasks as needed.

Key Responsibilities

- Address medication inquiries from clients, care facilities, and local pharmacies.

Client Services

- Process recurring medication requests efficiently and to the highest standards.

- Oversee the medication ordering process, including all requests, tracking usage, and notifying healthcare providers of any compliance concerns or questions.

- Collaborate with local pharmacies, care facilities, and other clinical teams.

- Provide support for additional administrative tasks as required.

Communication

The individual in this role should appreciate the significance of effective communication within the team and will strive to:

- Communicate clearly with other team members.

- Engage effectively with clients and their caregivers.

- Acknowledge the need for alternative communication methods and respond appropriately.

Commitment to Equality and Diversity

The individual will uphold the principles of equality, diversity, and the rights of clients, caregivers, and colleagues, which includes:

  • Acting in a manner that recognizes the importance of individual rights, interpreting them in alignment with organizational procedures and current legislation.
  • Respecting the privacy, dignity, needs, and beliefs of clients, caregivers, and colleagues.
  • Conducting oneself in a welcoming, non-judgmental manner that respects the circumstances, feelings, priorities, and rights of others.

Professional Development

In addition to maintaining ongoing education through participation in relevant courses and training sessions, the individual will engage in any training programs established by the organization as part of their employment, which may include:

  • Participation in an annual performance review, including taking responsibility for documenting personal and professional development.
  • Taking ownership of personal growth, learning, and performance, and demonstrating skills to others in similar roles.

Contribution to Service Implementation

The individual will:

  • Apply organizational policies, standards, and guidelines.
  • Discuss with team members how these policies and standards will impact their work.
  • Participate in audits as appropriate.

Experience and Qualifications

Essential

  • Experience working collaboratively within a team environment.

Desirable

  • Experience in a healthcare setting, particularly within a primary care environment.
  • Experience interacting with vulnerable populations.

Qualifications

Essential

  • Minimum of 3 GCSEs at grades A-C or equivalent (including English, Mathematics, and Science).
  • Strong communication skills.
  • Proficient in IT applications.
  • Awareness of personal limitations.
  • Ability to work effectively within a close-knit team.
  • Excellent organizational capabilities.
  • Strong communication abilities.
  • Capacity to work independently.
  • Flexibility in work arrangements.

Desirable

  • Administrative qualifications.
  • Familiarity with EMIS software.
  • Experience in an administrative role within a general practice or primary care setting.
  • Proficient telephone communication skills.
  • Understanding of general practice operations.
  • Knowledge of the NHS structure.