Logistics Coordinator

2 weeks ago

Hounslow, Greater London, United Kingdom Willis Global Ltd Full time
Job Description

**Job Title:** Operations Coordinator

**Company:** Willis Global Ltd

**Job Type:** Full-time

**Location:** London Heathrow Area

Main Responsibilities

The Operations Coordinator will be responsible for working within the AOG Operations team to complete shipments from start to finish, ensuring excellent customer service at all times.

Key Duties and Responsibilities
  • Export / Import Processes:
    • Ensure quotation requests from customers are responded to in a timely manner, providing required follow-up and inputting into the company system if the quotation comes to fruition.
    • Investigate and implement the most cost-effective dispatch of each shipment in accordance with the customers' instructions.
    • Liaise and negotiate with suppliers to ensure their costs are being provided at the time of booking.
    • Manage all necessary documentation and online forms for the efficient, cost-effective, and lawful execution of all import activities.
    • Provide collection/delivery notes and/or notification in writing of all relevant collection/delivery instructions.
    • Ensure Customs Entries are being completed as per the written instructions from the customer or as per the agreed customer SOP.
    • Liaise with Warehouse and Transport Department for reliable distribution for exports.
    • Ensure all Custom entries are completed to a high standard.
    • Arrange direct drives as per customer requests.
  • Customer Service:
    • Answer and return customer emails and calls in a timely manner and to agreed standards.
    • Be polite and respond positively at all times to customers/colleagues.
    • Locate and track shipments and respond to customer enquiries.
  • Documentation/ Administration:
    • Maintain and manage records of shipments in and out of the Heathrow ETSF facility in compliance with AEO, UK Customs Law, IE NCTS, ETSF Records, C88, Dangerous goods, International shipping, and company organizational policy & procedure.
    • Ensure each file is closed down and put away in a timely manner with all supporting paperwork contained.
    • Ensure billing is completed within the required KPI (48 hours after job completion).
    • Maintain Customer Standing Data held on file.
    • Update comments and actions within the company system to allow understanding of workflow and handling of shipment-specific without the requirement to locate individual file.
  • Quotations:
    • Ensure quotations are responded to in a timely fashion dependent on customer requirements (KPI is 30 minutes). Complete all quotations through Cargowise, follow up, and when the customer gives the green light, convert into a live job.
    • Understand customer requirements for completing quotations and ensure the team is working to these standards.
    • Any errors identified are raised to the Line Manager to ensure they are not repeated.
    • Liaise with the Customer Solutions team to follow up on reasons why quotations were not gained and make any reasonable amendments to future quotations to try to secure the business.
Requirements
  • Proven experience working in a fast-paced import/export operations department for a logistics specialist/freight forwarder/courier.
  • Customs Declaration Service (CDS) knowledge essential, with a solid background in UK Customs law and procedures.
  • Cargowise experience preferred but not essential as training will be provided.

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